Condition Guide
Choosing the right condition when you request a quote is what keeps your quoted price intact through inspection. Use this guide to grade your device before you check out — the final condition is confirmed by our technicians when the device arrives, as described in Section 6 (Device Inspection & Condition Assessment)of our Terms & Conditions.
Excellent
Close to new condition.
- Fully functional — works as intended
- Battery health is 85% or higher
- No visible signs of use or damage
Good
Normal signs of careful use.
- Fully functional — works as intended
- Battery health is above 80%
- No scratches on the screen or back that can be felt with a fingernail
- Frame has no scratches, dents, dings, chips, or areas where the original finish has worn away
- No cracks or physical damage
Poor
Noticeable cosmetic wear, but fully functional.
- Fully functional — works as intended
- Battery health is above 80%
- Does not meet the cosmetic requirements for Excellent or Good
- No cracks or physical damage
Broken
Physically damaged, not fully functional, or both.
- Device powers on
- Does not meet the requirements for Excellent, Good, or Poor
- May have cracks or physical damage
- May have one or more features that do not work as intended
Requirements for All Devices
These apply to every device regardless of the condition grade you select. A device that does not meet them may receive a revised offer, and in some cases may not qualify for free return shipping.
- All accounts, passwords, Find My, iCloud, Google, Samsung, and other activation locks must be removed
- Device must not be reported lost or stolen
- IMEI, ESN, or serial number must not be blacklisted, blocked, or altered
- Device must not be locked by MDM, a school, business, or another organization
- Device must be fully paid off and free of financing, lease, or other payment obligations
- Device must be reset to factory settings before shipment
Step-by-step instructions for preparing your device are in Section 5 (Preparing Your Device for Sale)of our Terms & Conditions. What happens when a device does not qualify for return is covered in Section 7 (Shipping & Delivery).
Not sure which grade fits? Pick the lower of the two you’re weighing. If our inspection finds the device is in better condition than you selected, your offer can be revised upward — see Section 8 (Inspection Results, Revised Offers & Returns).