Terms & Conditions

To use GoSellDevices’ buyback services, you must meet the following requirements:

• You must be at least 18 years of age.
• Our buyback services are available to customers located within the United States.
• Both individuals and businesses may sell eligible devices through GoSellDevices.
• You are responsible for ensuring that all information provided during the quote and checkout process is accurate and up to date.

We reserve the right to refuse service, cancel an order, or request additional information if we believe these eligibility requirements have not been met.

Creating an account is required before placing an order with GoSellDevices. Your account allows you to manage quotes, place orders, track your shipment, and receive updates throughout the buyback process.

When creating an account, you agree to provide accurate and complete information and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

GoSellDevices reserves the right to suspend or permanently terminate an account if we reasonably believe that:

• False or misleading information has been provided.
• Fraudulent or suspicious activity has occurred.
• A submitted device has been identified as blacklisted or reported as lost or stolen and ownership cannot be verified.
• The account has been used in violation of these Terms & Conditions.

If your account is suspended or terminated, any active orders may be placed on hold while the matter is reviewed. Devices that are blacklisted, reported lost or stolen, or whose ownership cannot be verified may also not qualify for free return shipping — please refer to Section 7 (Shipping & Delivery).

GoSellDevices operates an inspection-based buyback service. You request a quote for a device, ship it to us, we inspect it, and we pay you the agreed amount — or return the device to you if no agreement is reached.

A step-by-step walkthrough of that process, including what is required of you at each stage and how long each stage takes, is published on our How It Works page. That page is provided for convenience and forms no part of this agreement; where it and these Terms differ, these Terms apply.

The stages of the service — quotes and pricing, device preparation, inspection, shipping, revised offers and returns, and payment — are governed by the sections that follow.

The quote displayed on GoSellDevices is based entirely on the information you provide about your device. To ensure accurate pricing, all details submitted during the quoting process must accurately describe the device being sold. For condition specifically, please refer to our Condition Guide.

Price Lock

Once your order is placed, your quoted price is locked for 21 calendar days.

To qualify for the locked price, your device must be received by GoSellDevices within the 21-day price lock period.

Price Changes After the Lock Period

If your device arrives after the 21-day price lock has expired, the original quote will no longer apply.

Instead, your device will be evaluated using our current market pricing at the time it is received and inspected.

When a Quote May Be Revised

A quote may be revised where the device received does not match the information submitted during the quoting process, or where the device arrives after the 21-day price lock period has expired.

A revised offer is not always lower than the original quote — a device found to be in better condition, or a newer or more valuable model than originally selected, may receive an increased offer. The full list of circumstances that can lead to a revised offer, and the process for accepting or declining one, is set out in Section 8 (Inspection Results, Revised Offers & Returns).

Before shipping your device to GoSellDevices, it is your responsibility to ensure that it is ready for inspection and resale. Failure to meet these requirements may result in a revised offer, delays in processing, or the inability to complete your order.

Before shipping your device, you must:

• Remove all personal data from the device.
• Back up any important files, photos, contacts, or other information you wish to keep.
• Perform a complete factory reset.
• Remove any SIM cards, memory cards, or other removable storage.
• Sign out of all accounts and disable all activation locks, including Apple Find My iPhone, iCloud Activation Lock, Google Factory Reset Protection (FRP), Samsung Reactivation Lock, or any similar security features.
• Ensure the device is not modified, rooted, or jailbroken.
• Provide accurate information about the device, including its model, storage capacity, carrier, and overall condition.

The full eligibility requirements that every device must meet — including blacklist, financing, and organizational lock requirements — are listed under Requirements for All Devices in our Condition Guide.

You are solely responsible for any personal information that remains on your device when it is received by GoSellDevices. We are not responsible for any loss, recovery, disclosure, or damage to personal data that has not been removed before shipment.

Providing inaccurate or incomplete information about your device may result in a revised offer after inspection — please refer to Section 8 (Inspection Results, Revised Offers & Returns).

Every device received by GoSellDevices is inspected by our trained technicians before a final purchase offer is confirmed.

Our inspection process is designed to verify that the device matches the information provided when the quote was created, including its model, storage capacity, carrier, functionality, and physical condition.

Most inspections are completed within 24 to 48 business hours after the device has been received at our facility.

Final Condition Assessment

The final condition of every device is determined solely by GoSellDevices during the inspection process. Condition grades currently include Excellent, Good, Poor, and Broken.

These grading categories are based on the overall cosmetic and functional condition of the device at the time it is inspected. The criteria for each grade are set out in full in our Condition Guide, which is the definitive reference for how condition is assessed.

Revised Offers

If our inspection determines that the device differs from the information originally submitted, we may issue a revised offer. Likewise, if the device is in better condition than described, or is a newer or more valuable model than originally selected, we may increase the original offer.

Any revised offer will be communicated to you before payment is processed. The circumstances that lead to a revised offer, the time you have to respond, and what happens if you decline are all set out in Section 8 (Inspection Results, Revised Offers & Returns).

GoSellDevices provides a prepaid shipping label for eligible orders, allowing customers to send their devices to our inspection facility at no cost.

Customers may also choose to ship their device using their own shipping carrier. If using your own shipping label, you must provide the tracking number to GoSellDevices before the device arrives at our facility.

Packaging Your Device

You are responsible for packaging your device securely to help prevent damage during transit.

GoSellDevices is not responsible for devices that are damaged during shipping as a result of insufficient or improper packaging.

Shipping Insurance

Shipments sent using a GoSellDevices prepaid shipping label include coverage for lost packages during transit to our facility, up to a maximum value of $200.

If you wish to insure your shipment for a higher amount, you are responsible for purchasing any additional shipping insurance at your own expense before shipping the package.

Shipping Accessories

Unless specifically requested, please do not include accessories such as:

• Chargers
• Cables
• Cases
• SIM cards
• Retail packaging
• Manuals
• Screen protectors
• Other accessories

Accessories do not increase the quoted value of your device and may not be returned if included with your shipment.

Return Shipping

If your device qualifies for return under these Terms & Conditions, GoSellDevices will generally cover the cost of return shipping.

However, return shipping may not be provided if:

• The device is blacklisted or reported as lost or stolen.
• The device remains locked with an activation lock or security account that cannot be removed.
• The device has an outstanding financing balance that prevents completion of the transaction.
• Ownership of the device cannot be reasonably verified when requested.

These return eligibility conditions apply wherever a return is referenced in these Terms & Conditions, including Section 8 (Inspection Results, Revised Offers & Returns).

Once a returned package has been accepted and scanned by the shipping carrier, responsibility for the shipment transfers to the carrier. GoSellDevices is not responsible for delays, loss, or damage that occurs after the return shipment has entered the carrier’s network.

Once your device has been inspected, GoSellDevices will determine whether it matches the information provided when your quote was created. The inspection process itself is described in Section 6 (Device Inspection & Condition Assessment).

If the device matches the submitted details and falls within the applicable price lock period, your original quoted price will be honored. If our inspection identifies any differences between the submitted information and the device received, or if the device is received after the applicable price lock period described in Section 4 (Quotes, Pricing & Price Lock), we may issue a revised offer based on our current pricing.

A revised offer may be issued for reasons including, but not limited to:

• The device is in a different condition than originally selected, as assessed against our Condition Guide.
• The model, storage capacity, carrier, or other specifications do not match the submitted information.
• The device has previously undisclosed cosmetic or functional damage.
• The device arrives after the 21-day price lock period has expired.

Likewise, if our inspection determines that the device is in better condition than described or is a newer or more valuable model than originally selected, your revised offer may be increased accordingly.

Responding to a Revised Offer

If a revised offer is issued, you will be notified by email.

You will have 7 calendar days from the date the revised offer is sent to either accept or decline the new offer.

If no response is received within 7 calendar days, the revised offer will be considered accepted, and payment will be processed according to the revised amount under Section 9 (Payment Methods & Processing).

Returning Your Device

If you decline a revised offer and your device qualifies for return, GoSellDevices will arrange for the device to be shipped back to you. Return shipping is generally provided at no additional cost.

GoSellDevices reserves the right to refuse free returns or require additional verification in the circumstances listed under Return Shipping in Section 7 (Shipping & Delivery) — which include devices that are blacklisted, reported lost or stolen, subject to an outstanding financing balance, still protected by an activation lock, or whose ownership cannot be reasonably verified.

Where ownership can be successfully verified, GoSellDevices may, at its discretion, arrange for the device to be returned.

Once your order has been completed and any applicable inspection or revised offer process described in Section 8 (Inspection Results, Revised Offers & Returns) has been finalized, payment will be issued using the payment method selected during checkout.

Currently, GoSellDevices supports the following payment methods:

• Zelle
• Venmo
• Check

Payments are typically issued within 24 to 48 business hours after your order has been completed.

Processing times may vary depending on your selected payment provider, banking institution, or postal service.

Payment Information

It is your responsibility to provide accurate payment information during checkout.

GoSellDevices is not responsible for payments that cannot be completed or are sent to incorrect payment details due to inaccurate information provided by the customer.

Any delays caused by banks, payment providers, postal services, or other third parties are outside the control of GoSellDevices and do not constitute a breach of these Terms & Conditions.

You may cancel your order yourself, from the order page in your account, at any point before your device is marked as received by GoSellDevices. This covers the whole period while your device is on its way to us.

Once your device has been received and marked as such, inspection has begun and the order can no longer be cancelled. At that stage the transaction continues under the inspection and revised offer process described in Section 6 (Device Inspection & Condition Assessment) and Section 8 (Inspection Results, Revised Offers & Returns) — you may still decline a revised offer and have the device returned to you.

If you cancel after already posting your device, cancelling will not stop it arriving. Contact us and we will arrange to send it back; you may be responsible for the return shipping cost in that case. Return shipping is otherwise governed by Section 7 (Shipping & Delivery).

GoSellDevices may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or operational procedures.

Any updates will become effective once they are published on our website. By continuing to use our website or services after updated Terms & Conditions have been posted, you agree to be bound by the revised version.

We encourage customers to review these Terms & Conditions periodically to stay informed of any changes.