Frequently Asked Questions

Search for your device, choose the correct model, and answer a few questions about its condition. You'll receive an instant quote based on current market prices.

Your instant quote is based on the model, storage, carrier, and condition you select, priced against current market rates. It's a real offer, not a teaser rate — the only time it changes is if our inspection finds the device doesn't match what was selected, in which case we'll send you a revised offer to accept or decline.

In most cases, yes. Cracked screens, battery issues, and cosmetic damage all affect the offer rather than ruling a device out entirely. Select the condition that best matches your device, and our Condition Guide walks you through what qualifies for each grade.

Phones, tablets, laptops, and more. Search for your device by brand and model on the site — if it's listed, we're buying it.

Yes, for sending it to us. Every accepted order includes a prepaid shipping label, so posting your device costs you nothing, and parcels sent on our label are covered against loss in transit up to $200. If your device is worth more than that, you can ship with your own carrier at checkout and insure it yourself — just send us the tracking number from your order page once you have posted it. Return shipping is free in most cases too, but not if the device is blacklisted or reported lost or stolen, is still locked to an account, still has finance owing, or we cannot verify who owns it.

Use a sturdy box with padding around the device, and make sure it can't shift around in transit. You can include the original retail box and charging cable if you still have them, but leave cases, screen protectors, SIM cards and other accessories out — they do not change your quote, and anything we did not ask for may not be returned. Attach the prepaid label securely to the outside of the package.

Your quoted price is held for 21 days from the day you order, and your device needs to reach us inside that window to qualify for it. If it arrives later, we re-price the device at current market rates and send you a revised offer, which you can accept or decline.

If our inspection finds a different condition, we'll send you an updated offer. You can accept the revised quote or ask for the device back — return postage is on us unless it is blacklisted, still locked to an account, or we cannot verify ownership.

Once we receive your device, inspection is typically completed within 24 to 48 hours. You'll get an email as soon as it's done, whether that confirms your original quote or includes a revised offer.

Decline it and we ship your device back. You are never obliged to accept a lower price, and return postage is on us unless the device is blacklisted, still locked to an account, or we cannot verify ownership.

Once your device has been received and inspected, payments are usually processed within 24 to 48 hours. Depending on your payment method, funds typically arrive within 1–3 days.

You can choose to get paid by Zelle, Venmo, or check at checkout. Zelle and Venmo are the fastest options; a mailed check will take longer to arrive after it's issued.

You're responsible for backing up and erasing your device before shipping it — a full factory reset, signing out of all accounts, and disabling activation locks. As a backstop, every device we accept is also factory reset and securely erased before it's resold or recycled, but that's not a substitute for wiping it yourself first.

Back up anything you want to keep, sign out of iCloud, Google, or any other accounts, disable Find My iPhone or similar activation locks, remove SIM and memory cards, and perform a full factory reset. Our Condition Guide has a complete checklist.

Yes. During inspection we check each device's IMEI, ESN, or serial number to confirm it isn't reported lost, stolen, or blacklisted by a carrier. Devices that don't pass this check can't be purchased.

Yes. Add multiple devices to one order and ship them together. Each is evaluated individually, and you receive one combined payment.

Yes. You'll need an account to lock in a quote and get your prepaid shipping label — it's also how we keep you updated on inspection results and payment status.

Sign in and visit My Orders to see the status of every device you have sent us, from shipping through inspection to payment.

You can cancel the order yourself from its page in My Orders, right up until we mark your device as received. After that inspection has begun and it can no longer be cancelled — but you can always decline a revised offer and have the device shipped back. If you have already posted your device, cancelling won't stop it arriving, so message us on the order and we'll arrange to send it back; you may be responsible for the return postage in that case.